1. Does this program count toward my EBT/SNAP volunteer or work hours?
Yes! Our pathways provide 15-20 hours of structured, trackable learning weekly (e.g., video watches, quizzes, and projects) that qualify as volunteer/training time under SNAP Employment & Training (E&T) guidelines. Complete modules at your pace, and we'll auto-generate certificates with hour logs for your caseworker. Always confirm with your state SNAP office, as rules vary slightly by location.
2. How do I verify I'm eligible (e.g., on SNAP/EBT)?
Self-report your SNAP status during signup—no upfront proof needed.
We'll coordinate verification with your state agency if required (at no extra cost). This keeps things simple and accessible for all EBT recipients.
3. What if I don't complete all my required hours?
You're responsible for meeting your full 15-20 hours weekly to satisfy SNAP rules—we provide tools like watch-time tracking and reminders, but we can't guarantee compliance. If you fall short, revisit modules or contact support for tips. Our goal is your success, so we're here to help adjust your pathway.
4. How much does it cost, and what if I need a refund?
Access is $29.99/month via secure subscription (billed automatically). This covers unlimited videos, quizzes, and certificates. Cancel anytime for a prorated refund within the first 7 days. Non-profits like ours keep fees low to ensure affordability—scholarships available via application.
5. What tech do I need to get started?
Just a smartphone or basic internet-enabled device (browser like Chrome/Safari). Our site is mobile-responsive with offline video caching where possible. No laptop required—perfect for on-the-go learning. Free quiz starts in seconds!
6. How does the personality quiz work, and which pathway is right for me?
Answer 5 quick questions to get sorted into one of four paths: Creative (design/storytelling), Practical (budgeting/jobs), Tech (coding/digital skills), or Social (leadership/networking). It's free, takes under 2 minutes, and matches your strengths for engaging, effective learning.
7. Will I get certificates or proof for my hours?
Absolutely—auto-issued PDFs upon module completion, detailing hours logged (e.g., "15 hours: Video watches + projects"). Download anytime for SNAP reporting. Plus, badges for milestones to celebrate your progress!
8. How does this help me get off EBT/SNAP long-term?
Beyond hours, our skills-focused modules (e.g., resume building, basic coding) boost employability—education reduces SNAP reliance by 20-30% through better jobs and financial tools. We're committed to your independence: Track your growth with built-in progress reports.
9. Is my data private and secure?
Yes— we follow GDPR/CCPA standards with encrypted payments (via Stripe) and anonymized tracking. Your progress stays yours; we only share aggregated data for program improvements. Questions? Email support@keepebt.org.
10. How do I get support or provide feedback?
Reach us at support@keepebt.org or via in-app chat (7 days/week). We're a 501c3 non-profit building this with your input—your success stories help us grow!
Last updated: October 22, 2025. Policies subject to SNAP updates—check usda.gov/snap for official rules.
What does the $29.99 fee really cover, and why is it worth it?
It's a small step for big gains: full access to skill-building content plus expert case worker support to track and document your hours accurately—no more scrambling for proof. We know budgets are tight, so our non-profit subsidizes a portion (funded by community donations), making it just $29.99. Think of it as $1/day for tools that could help you step toward independence—
